FAQ
How long does shipping take?
Every shirt is custom printed to order, so production usually takes a few business days. Once shipped, delivery times vary by location. You’ll receive a tracking number as soon as your order is on the way. Please see our Shipping & Return policy for more info.
What is your return policy?
All sales are final. Because each item is custom printed just for you, we do not accept returns for change of mind. This helps reduce waste and limit environmental impact. We strongly recommend checking our Size Guide before ordering so you can find the best fit.
Do the shirts run true to size?
Our shirts have an oversized, streetwear-inspired fit. They are designed to feel relaxed rather than slim. Please review the Size Guide on each product page to choose the size that matches the look you want.
What material are the shirts made from?
Our shirts are printed on premium heavyweight, garment-dyed tees made from 100% ring-spun cotton. The fabric has a soft, broken-in feel with a structured quality that holds up well over time.
Are these officially licensed products?
No. Pinnaclo designs are original premium streetwear pieces independently created and inspired by the atmosphere and most powerful moments of the shows we love. They are not officially licensed merchandise.
Are the designs limited edition?
Yes. We release our designs as limited drops rather than endlessly restocking them. Once a design sells out, it may not return.
How can I track my order?
After your order ships, you will receive an email with tracking information. You can use that link to follow your package until it arrives.
How do I contact support?
You can reach us through the Contact page on our website. We aim to respond as quickly as possible.